Thank you for choosing National Insulation Supplies for your insulation needs. We are committed to providing you with a convenient and efficient delivery service that complies with all legal requirements. Please read our delivery policy carefully to ensure a smooth delivery experience Delivery Areas
At National Insulation Supplies, we offer nationwide delivery for our insulation products. However, our shipping policy is as follows:
1. Delivery Areas
At National Insulation Supplies, we offer nationwide delivery for our insulation products. However, our shipping policy is as follows:
By default, our standard shipping covers most areas within the UK. There are certain areas, such as Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Scottish Highlands, and all other islands, that may not have shipping methods readily available during the checkout process.
Customers in these areas who wish to receive our products may contact us at 02030 045 451 to discuss special arrangements. We will do our best to accommodate your request.
To check if a specific postcode has an available shipping method, please be sure to enter your post code in the billing & delivery information section during the checkout process. Most postcodes across the UK will have shipping options available. However, postcodes not covered by our standard shipping will not display any shipping methods.
2. Shipping Charges
Orders over £500: Enjoy free shipping. Orders under £500 in the UK: A carriage fee of £50 will apply. Orders to Scotland and Wales: A carriage fee of £100 will apply.
3. Next Day Delivery (Subject to Availability):
At National Insulation Supplies, we understand that sometimes you need your insulation products urgently. We offer Next Day Delivery upon request, subject to product availability. Please note that for Next Day Delivery, a higher carriage charge may apply to accommodate the expedited service. To check eligibility and confirm availability, please contact our customer service team at 02030 045 451. We aim to provide convenience and speed, but Next Day Delivery is subject to product-specific limitations and an order deadline on business days. We are committed to assisting you with your urgent delivery needs and ensuring a smooth and timely delivery experience.
Same Day Delivery (Subject to Availability):
We understand that there are times when you require immediate access to our insulation products. We offer Same Day Delivery upon request, subject to product availability. Please note that Same Day Delivery may be subject to a higher carriage charge to accommodate this expedited service. To inquire about eligibility and confirm availability, please contact our customer service team at 02030 045 451. Our goal is to provide you with the utmost convenience and speed, but Same Day Delivery is contingent on product-specific limitations and order deadlines during business hours. We are dedicated to assisting you with your urgent delivery requirements and ensuring a seamless and prompt delivery experience.
4. Delivery Timeframes
At National Insulation Supplies, we understand the importance of timely deliveries. We aim to provide you with accurate delivery timeframes based on the products you select. Please note that the lead time for each product may vary, and this information will be prominently displayed on the respective product page.
The lead time displayed on the product page serves as a general guideline to help you plan your order. However, it’s essential to keep in mind that the actual delivery time may depend on factors such as your delivery location and product availability. We strive to provide you with the most accurate estimates to the best of our ability.
5. Delivery Methods
We use various reliable delivery methods to ensure your order reaches you promptly and in excellent condition. The available delivery methods will be displayed during the checkout process. If there are no shipping methods available for your area, we regret that we cannot fulfil your order.
6. Split Deliveries
Please note that a single order may be split into multiple deliveries if it contains items that are stored in different locations or if certain items are not available for immediate shipment. You will be notified of any split deliveries, and each shipment will have its own tracking information.
7. Delivery Notes
If you have specific delivery notes, such as limited access to your property or certain delivery hours, please provide this information in the “Order notes” section during the checkout process. Alternatively, you can contact us at sales@nationalinsulationsupplies.com or 02030 045 451 to discuss any special requirements or restrictions.
8. Order Processing Time
We are dedicated to processing your orders efficiently. Here’s what you need to know about our order processing times:
Our standard order processing operates during business days, Monday through Friday, from 9 am to 5 pm, excluding bank holidays. We strive to ensure that your order is processed promptly within our regular processing hours. If you have specific requirements or need expedited processing outside our standard business hours, please contact our customer service team to discuss a special request. We understand that some situations may require unique processing arrangements, and we are here to assist you in finding suitable solutions.
9. Contact Us
If you have any questions or concerns regarding our delivery policy or the delivery of your order, please don’t hesitate to reach out to our customer service team via email at sales@nationalinsulationsupplies.com or by phone at 02030 045 451. We are here to assist you and accommodate your needs to the best of our ability.
10. Changes to Delivery Policy
National Insulation Supplies reserves the right to update or modify this delivery policy at any time. Please check this policy periodically for any changes. The date of the last update will be provided at the beginning of this document.
11. Reservation of the Right to Cancel Delivery
a. Supply Limitations: As we do not hold stock and source our products from various suppliers, there may be unforeseen supply complications beyond our control. In such cases, we may have to cancel your delivery due to supply constraints, which will most likely result in the cancellation of the order and the issuance of a full refund.
b. Shipping Limitations: Despite our best efforts to cover a wide range of areas, there may be locations or postcodes that were unintentionally omitted from our list of excluded areas. If we are unable to deliver to your location due to unforeseen logistical or geographical challenges, we will cancel your delivery, and this may lead to the cancellation of the order, with a full refund provided.
If your delivery or order is cancelled for any reason, we will make every effort to notify you as soon as possible and provide an explanation.
By placing an order with National Insulation Supplies, you agree to abide by the terms and conditions outlined in this delivery policy.
12. Environmental Responsibility
We are committed to environmental responsibility in our delivery processes. Here’s how we contribute to reducing our carbon footprint:
We continually review our transport arrangements to optimize the delivery process, minimising road miles and ensuring that your goods reach you while minimising environmental impact. Our commitment to transparency includes displaying carriage charges separately from the product prices. We believe this approach benefits both our customers and the environment. We strive to work with national carriers, pallet distribution networks, and manufacturers’ transport whenever possible, choosing options that align with our environmental goals.
By choosing National Insulation Supplies, you are supporting our efforts to reduce our carbon footprint and contribute to a more sustainable future.
Thank you for choosing National Insulation Supplies for your insulation needs. We are dedicated to delivering high-quality service and products. If you have any inquiries or require assistance regarding your delivery or any other aspect of your order, please do not hesitate to contact our customer service team. We are here to ensure your satisfaction and address any concerns promptly.