Terms & Conditions

Wray-Tech Supplies LTD trading as National Insulation Supplies

 

Terms & Conditions

  1. APPLICATION

Wray-Tech Supplies LTD, trading as National Insulation Supplies (“the Company”), hereby sets forth these Terms and Conditions (“Terms”) which shall govern all sales of goods and services to the customer (“the Customer”). These Terms represent the entire agreement between the Company and the Customer, overriding all prior conditions, statements, and warranties, except where not permissible by UK law. A binding contract, subject to these Terms, is formed upon the Company’s acceptance of the Customer’s written or verbal instructions for the delivery of goods or services to the Customer’s usual business location or another specified address. If the Customer does not raise objections within three days of receiving the Company’s order acknowledgement, the acknowledgement, along with these Terms, shall be conclusive. Objections must be sent in writing by registered post to the Company’s address. The Company is entitled to correct clerical or typographical errors in its documentation. Furthermore, by accepting these Terms, the Customer consents to the sharing of their information with the Company’s parent entity in compliance with applicable data protection laws, for the purpose of fulfilling contractual obligations and in accordance with the Company’s Privacy Policy. 

  1. DESCRIPTION

Goods supplied by the Company shall correspond to the descriptions detailed in the order acknowledgement and the accompanying delivery note. The goods are sold on the basis of these descriptions and are not guaranteed as suitable for any specific purpose or to meet any specific standards of construction unless such suitability or standards are explicitly stated in the order acknowledgement or delivery note.

A. Advertising and Promotional Material: Descriptions and specifications contained in the Company’s advertising, promotional, or informational materials are intended for general information purposes only and do not constitute part of the contract. Reliance should not be placed on these materials for contractual purposes.

B. Specification Changes: The Company reserves the right to alter specifications of the goods without prior notice. Unless expressly stated to the contrary, all specifications, including those stated in the order acknowledgement, delivery note, or in any quotations, are to be considered approximate.

C. Customer’s Obligation for Verification: The customer is responsible for ensuring that the goods ordered are fit for their intended purpose. This includes conducting necessary tests, examinations, and verifying all calculations, specifications, measurements, and representations made by the Company. Any specific requirements or exact specifications desired by the customer must be clearly stated in writing within three days following the dispatch of the order acknowledgement.

D. Reliance on Representations: The customer should not rely on any representations made by the Company regarding the goods unless these are explicitly warranted as correct in the order acknowledgement. It is the customer’s responsibility to conduct material and structural tests as required to confirm the suitability of the goods for their intended purpose.

  1. ORDER PROCESS AND AVAILABILITY OF GOODS

The Company operates as a drop shipping business and, as such, does not maintain physical stock of the goods it offers. Orders are placed through the National Insulation Supplies website and subsequently processed by our parent company, Wray-Tech Supplies Ltd, in partnership with their suppliers.

All orders placed through the National Insulation Supplies website are subject to confirmation. Due to our drop shipping model, we are unable to guarantee immediate confirmation of orders upon placement. An order is considered confirmed only when the customer receives explicit confirmation that the Company has processed the specific order. This confirmation is dependant upon the availability of goods or their constituent parts and labour from our suppliers.

If, due to unavailability through our supplier’s stock in your delivery area, we cannot confirm your order, we reserve the right to propose an alternative product. We will promptly communicate details and seek your approval before proceeding. You have the right to accept or decline the alternative product offer. This ensures transparency and customer involvement in the decision-making process.

The availability of goods is inherently contingent upon the Company’s ability to economically procure these goods through its drop shipping arrangement. The Company is not liable for any delays or failure to perform its contractual obligations if the goods, or any parts thereof, are not obtainable from its usual suppliers via this model.

In cases where goods cannot be procured, leading to non-confirmation of an order, the Company will not be held liable for any resulting delay or non-performance of the contract. Customers will be promptly informed of any such instances where their order cannot be confirmed or fulfilled.

  1. TIME

The Company endeavours to adhere to estimated delivery times and dates. However, it is important to note that the Company shall not be held liable for any delays in delivery. This includes any indirect or consequential losses incurred by the customer or any third party due to failure to deliver goods within a specified time, date, or to a specified place. In the event of late delivery, the customer does not possess the right to rescind or terminate the contract on these grounds alone. All indications or estimates regarding times and dates for delivery provided by the Company are to be considered as for guidance purposes only. These estimates are not binding commitments or guarantees from the Company, and may be subject to changes due to various factors beyond the Company’s control.

  1. PRICES

Prices quoted by the Company are based on the rates prevailing at the date of the quotation. The price payable by the customer will be determined at the Company’s discretion and shall be either (a) the price as initially quoted, (b) the price being charged by the Company at the date of delivery for goods of the same description, or (c) the initially quoted price adjusted to reflect any increases in the cost of labour and materials incurred by the Company between the time of quotation and delivery. It is important to note that all quoted prices are exclusive of Value Added Tax (VAT). VAT will be charged in addition to the quoted price at the rate applicable on the date of delivery, in accordance with current UK tax regulations.

  1. THIRD PARTY MANUFACTURE

In instances where goods are wholly or partially manufactured by a third party, the Company will, to the extent possible, assign its rights against the third-party manufacturer to the buyer. Unless explicitly requested in writing by the buyer prior to forming the contract, the Company shall not be liable for any defects in goods or services not manufactured or directly supplied by it. The Company is not obligated to inspect goods not manufactured by it prior to delivery and may rely on the representations of the manufacturer or supplier.

If the buyer resells goods subject to this clause, they must include a similar provision in their own terms and conditions. Furthermore, the buyer must notify the Company in writing if they wish the Company to be held liable as a contractor in such transactions. The buyer agrees to indemnify and hold the Company harmless against all claims, actions, and demands made by third parties in respect of goods sold or supplied by the Company under these circumstances. 

  1. FORCE MAJEURE

The Company will not be liable for delays or non-performance of its contractual obligations arising from circumstances beyond its reasonable control. This includes, but is not limited to, incidents such as fires, accidents (irrespective of cause), strikes, lockouts, criminal acts, government actions or priority orders, transportation difficulties, shortages of fuel, raw materials, or labour, and any events constituting Force Majeure that prevent or delay the manufacture or delivery of goods.

Should there be anticipated delays or difficulties in fulfilling contractual obligations due to the aforementioned reasons, including limitations inherent to the drop shipping model, the Company will endeavour to inform the customer promptly.

  1. LIABILITY

Upon receiving the order acknowledgement form from the Company, the customer is responsible for promptly reviewing it. Within three days of dispatch, the customer must notify the Company of any discrepancies, errors, omissions, or specific representations on which they rely that are not explicitly stated in the acknowledgement. The customer affirms that their reliance is solely on the terms set out in the order acknowledgement, the delivery note, and any written communication received within the stipulated three-day period.

In terms of liability, the Company’s responsibility for any indirect or consequential loss, or for latent defects in goods, is limited to the amount paid by the customer for the goods in question. This liability is only assumed if the customer explicitly states a requirement for such liability prior to the formation of the contract, in a written form, and defines any limitation of this liability. Any carrier tasked with delivering goods to the customer or as per the customer’s instruction is deemed the customer’s agent and not that of the Company.

The goods are provided “as is” and the Company expressly disclaims all warranties, whether express or implied, to the extent permitted by UK law. This includes, but is not limited to, implied warranties of merchantability and fitness for a particular purpose. The customer agrees to indemnify and hold the Company harmless from any claims, damages, losses, and expenses, including reasonable legal fees, arising from the use or resale of the goods, except where such claims are attributable to the Company’s intentional misconduct or gross negligence.

  1. INSPECTION

Upon delivery, it is incumbent upon the customer to conduct a thorough inspection of all goods received. This inspection must ascertain that the goods conform in every respect with the contractual requirements, including quantity, quality, and specification, as detailed in the delivery note and the contract. Any discrepancies, including shortages and defects, must be promptly communicated to the Company in writing.

The Company disclaims liability for any defects that could have been identified during such an inspection but were not reported as per the terms herein. In the event of goods being damaged in transit, the customer is obligated to notify both the carrier and the Company in writing, ideally at the earliest opportunity, but no later than three days following receipt of the goods.

Subsequent to delivery, the customer’s entitlement to claim against the Company for any defects is conditional upon the customer notifying the Company in writing as soon as such defects are discovered. Additionally, the customer must make the goods available for the Company’s testing and inspection to ascertain the nature and cause of the defects.

  1. PAYMENT

A. Immediate Payment:

Payment for your order is due at the time of checkout. This immediate payment allows us to process your order promptly and ensures a swift delivery of your chosen items.

B. Online Checkout Process:

Our secure online checkout system makes it easy for you to complete your purchase instantly. You can use various payment methods to finalize your order.

C. Discounts:

If you are eligible for any discounts, they will be applied at the checkout as specified. Please ensure that you review and meet the criteria for any applicable discounts.

D. Invoice Confirmation:

Upon successful payment, you will receive an invoice confirmation detailing your order. This confirmation serves as your receipt.

E. VAT Receipts:

If you require a VAT receipt for your purchase, please get in touch via the contact details on our contact page. Our team will happy to assist you and provide the necessary documentation via email.

  1. CANCELLATION

National Insulation Supplies Ltd prioritises a clear and fair approach in its dealings with individual consumers. In the event of non-payment by the due date, or if the customer becomes unable to fulfil their contractual obligations due to personal insolvency, the appointment of a personal receiver, or the initiation of personal bankruptcy proceedings, the Company reserves the right to take appropriate actions. These actions may include, but are not limited to, seeking damages for breach of contract, repossessing delivered goods, rescinding the contract, and, where legally permissible, entering the premises to retake any goods supplied for which payment is outstanding. It is our policy to handle such situations with the utmost respect and sensitivity, ensuring compliance with UK consumer protection laws and regulations.

  1. TITLE

Notwithstanding the delivery of goods and the subsequent transfer of risk, the ownership (both legal and equitable) and title to the goods shall remain vested in the seller (the “Seller”) until the Seller has received full payment for:

A. All goods and/or services that are the subject of the Contract between the Seller and the buyer, and

B. All other goods and/or services provided by the Seller to the buyer under any other contracts.

For the avoidance of doubt, ‘full payment’ includes, but is not limited to, the principal amount, any interest, fees, charges, or other sums due as stipulated under the terms of this and all other

  1. INSTALMENTS

In cases where goods are delivered in instalments, each individual instalment delivery shall be considered a distinct and separate contract. This means that each instalment delivery carries its own contractual obligations and rights, independent of other instalments.

  1. DELIVERY

Delivery of goods supplied by the Company shall be made to the premises specified by the customer. In instances where the Company undertakes delivery of goods to a site, the customer is responsible for ensuring that the site provides safe working conditions and adequate facilities for the loading and unloading of goods.

Furthermore, the customer agrees to indemnify the Company against any damage caused to the Company’s vehicles, property, or personnel, including subcontractors, during the delivery process, except in cases where such damage is attributable to the negligence of the Company or its employees. This indemnity covers all forms of damage irrespective of how it is caused, reaffirming the customer’s obligation to maintain a safe and suitable environment for delivery activities.

As most of our deliveries are transported by 26-tonne vehicles, it is essential for customers to assess and inform us of any potential restrictions at their delivery location. Customers are responsible for ensuring that their delivery area is accessible for larger vehicles, taking into consideration factors such as narrow roads or other conditions unsuitable for such transportation.

Customer Responsibilities:

  • All customers should inform us before placing an order if they believe their delivery location is a restricted area for larger vehicles.
  • In the event that customers become aware of delivery access restrictions after placing an order, they must promptly notify us. If an alternative method of delivery cannot be arranged, we reserve the right to cancel the order and issue a refund.

Cancellation and Refund Policy:

  • If informed after the order, and an alternative method of delivery cannot be arranged, we reserve the right to cancel the order and refund the customer.
  • Customers acknowledge that any additional delivery and non-refundable material costs incurred due to restricted access, which cannot be claimed back from our suppliers or delivery couriers, may be passed on to the customer. This includes but is not limited to expenses associated with alternative delivery methods.

By placing an order, customers agree to take proactive measures to communicate any potential access issues, facilitating a smooth delivery process.

Please see our delivery policy for further information.

  1. CONTRACT CANCELLATION AND GOODS COLLECTION

In the event of contract cancellation or the necessity for goods to be collected due to the buyer’s non-payment, the Company reserves the right, at its discretion and as an alternative to other legal remedies, to impose a charge. This charge will amount to fifteen percent of the total contract price.

Furthermore, if goods are required to be collected after being delivered to the buyer, regardless of whether the goods were sold on a ‘sale or return’ basis or under other conditions, the buyer is obligated to pay a fee equivalent to fifteen percent of the contract price of the goods collected. This fee is applicable to all goods collected under such circumstances.

  1. CONDITIONS OF FORBEARANCE, INDULGENCE, AND CONTRACTUAL TERMS

Any act of forbearance or indulgence granted by the Company shall not constitute a waiver of the Company’s rights to enforce these terms and conditions at a later time. Such acts shall not be construed as an estoppel against the Company, nor shall they alter the Company’s right to enforce the terms herein strictly.

Applicable Law and Contract Interpretation:

  • All contracts entered into with the Company shall be governed and construed in accordance with English law.
  • The headings used in this document are provided for guidance only and do not form a part of the contract.
  • The provisions of the Interpretation Act shall apply to these terms and conditions as they would to an Act of Parliament.

Amendments to Terms and Conditions:

  • Any variation or amendment to these terms and conditions shall not be effective or binding upon the Company unless it is made in writing and duly signed by an authorised representative of the Company.

Definition of Goods:

  • For the purposes of these terms and conditions, the term ‘goods’ encompasses both tangible goods and services provided by the Company
  1. RETURNS & REFUNDS

National Insulation Supplies Ltd is dedicated to ensuring customer satisfaction. While refunds are generally at the discretion of the Company, we comply with the Consumer Contract Regulations, offering a 14-day period from the receipt of goods during which a consumer may cancel their contract for any reason. However, it is essential to adhere to the following terms regarding defects and issues with orders:

A. Inspection and Notification of Defects: Upon delivery, the customer must inspect the goods for any defects or issues. If any defects or issues are identified at the time of delivery, the customer must not accept the delivery. Acceptance of the items will be deemed as confirmation that the order is satisfactory, and in such cases, a refund will not be processed.

B. Initiating a Refund: To initiate a refund, the customer must notify National Insulation Supplies Ltd in writing via email using the contact details provided on our website, as soon as possible after delivery, but no later than within the 14-day period.

C. Return and Collection of Goods: Upon notification of a request for a refund due to defects or issues, the Company will arrange for the collection of the materials. A full refund will be provided for the complete order, or a partial refund will be offered if only a portion of the order is affected.

E. Condition of Returned Goods: Returned goods must be unused, in their original packaging, and undamaged.

F. Cost of Returns: The cost of returning the goods, in cases where the 14-day cancellation right is exercised, will be borne by the consumer.

 F. Specialist Products Disclaimer: Please be aware that specialist products are custom manufactured to order. Prior to placing an order, it is imperative to understand that these products are non-returnable and non-refundable. Once an order for specialist products is confirmed, it cannot be cancelled, returned, or refunded. It is the responsibility of the customer to carefully consider this policy before proceeding with the purchase of specialist products. If you are unsure on which products fall under the category of “specialist” or any other enquiries regarding this policy, kindly contact us using the provided contact details on our contact page.

18. SUBSTITUTION

Due to external forces/geographical location/or extraordinary demand certain items may not be available ex stock at certain times. In such cases the customer will be informed of delivery delays/alternative products available and be given the opportunity to cancel their order and receive a full refund should they wish not to wait or accept the alternative product in substitution.

  1. Price Fluctuations

Our business model involves billing by our suppliers once the material has been delivered to the customer. However, it is important to note that material prices from our suppliers may vary over time. In the event of a significant price increase by our suppliers after a customer has placed an order, the following conditions apply:

Customer Notification:

  • In cases where our suppliers increase prices significantly before the delivery of the ordered material, we reserve the right to notify customers of the price change and its impact on their order.

Cancellation and Refund Policy:

  • Customers have the option to proceed with the order at the revised price or cancel the order for a full refund if they are unwilling to accept the new pricing.

Supplier Price Increases:

  • While we make every effort to maintain competitive pricing, unexpected supplier price increases beyond our control may occur. If such price increases result in a net loss for us on an order, we reserve the right to cancel the order and issue a full refund to the customer.

Timely Communication:

  • We will make all reasonable efforts to communicate any pricing changes promptly and transparently to customers affected by supplier price increases.

By placing an order, customers acknowledge and agree to the possibility of price fluctuations due to supplier increases and the outlined procedures for addressing such situations.

  1. GDPR Compliance Statement for Drop Shipping

In compliance with the General Data Protection Regulation (GDPR), we are committed to ensuring the protection and proper handling of personal data for all our customers. Our drop shipping operations adhere to stringent data protection principles, ensuring that customer information is processed lawfully, fairly, and in a transparent manner. We collect, use, and disclose personal data solely for the purposes of fulfilling orders and providing customer service, under a legitimate interest basis. Data is retained only for as long as necessary to provide our services and is secured against unauthorized access, disclosure, or destruction. We also respect the rights of individuals to access, rectify, erase, or restrict the processing of their personal data, in accordance with GDPR provisions.

  1. Complaints Policy

We are committed to providing a high-quality service to all our customers. If you’re not entirely satisfied with our service, we want to hear about it. To lodge a complaint, please contact us via email at sales@nationalinsulationsupplies.com or by calling 020 3004 5451. Upon receiving your complaint, we will acknowledge it within 2 working days and conduct a thorough investigation. A formal response will be provided within 14 working days of receiving your complaint. We aim to resolve all complaints amicably and efficiently, ensuring your satisfaction with our service.

  1. Acceptance of Terms, Privacy Policy, Delivery Policy, and Cookies Policy

By proceeding with the checkout process and accepting these terms and conditions, you also acknowledge and agree to the terms outlined in our Privacy Policy, Delivery Policy, and Cookies Policy. Please take a moment to review our Privacy Policy, Delivery Policy, and Cookies Policy.

We use cookies on our website to enhance your browsing experience. By clicking “Accept,” you agree to the use of cookies as described in our Cookies Policy. You also have the option to reject or manage your cookie preferences by clicking “Manage Cookies.”

 

Last updated: 21/12/2023

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