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1) Choose Local Pickup
Opt to collect your order from our suppliers' branches by
giving us a call to make these arrangements before completing the payment
process. This option is subject to our confirmation -
2) Await Confirmation
After
placing the order, our sales team will verify stock availability from local
suppliers. -
3) Receive Confirmation
Once
confirmed, customers will receive an email with a collection reference number,
collection address, postcode, and additional instructions.
Additional Information
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Flexible Solutions
If, for any reason, we're unable to fulfill your collection order, or if you're not satisfied with the local collection distance or location, we'll promptly notify you. In such cases, we may offer alternative solutions, such as express courier service, to ensure you get your items on time.
Rest assured, we reserve the right to cancel and refund the order if we're unable to fulfill it, providing you with transparency and peace of mind.
Additionally, before the order is processed, the customer has the right to cancel the order and request a refund if you're not fully satisfied with the collection arrangements. Your satisfaction is our priority.
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Customer Support
Have questions or need assistance? Our dedicated customer service team is always here to help. Feel free to reach out, and we'll be happy to assist you every step of the way.
