Frequently Asked Questions
Klarna
How do I sign up for Klarna?
How do I sign up for Klarna?
Signing up for Klarna is quick and easy. You can create an account directly on the Klarna website or through the Klarna app. Simply provide some basic information such as your email address, phone number, and billing details. Once your account is set up, you can start using Klarna for your purchases.
Does using Klarna require a credit check?
Does using Klarna require a credit check?
Yes, using Klarna involves a credit check and can affect your credit score depending on which payment option you choose at the checkout.
What happens if I miss a payment?
What happens if I miss a payment?
You may be unable to use Klarna's services in the future, if you fail to pay on time. Klarna may engage with an external debt collection agency to collect on their behalf, if you do not pay for your purchase.
Can I return items purchased with Klarna?
Can I return items purchased with Klarna?
You can log into the Klarna app or web portal and locate the purchase you would like to dispute. Select 'Report a return' from the options provided.
Items from our online store can be returned providing they also adhere to our Return, Refund and Cancellation Policy.
Is Klarna available for all products on our store?
Is Klarna available for all products on our store?
Klarna is available for most products on our store, but there may be exceptions. Certain high-value or restricted items may not be eligible for Klarna payment options. You can check the availability of Klarna at checkout when making your purchase.
Clearpay
How do I sign up for Clearpay?
How do I sign up for Clearpay?
Clearpay recommend that you download their mobile app and follow the prompts to create an account.
Is there a credit check involved in using Clearpay?
Is there a credit check involved in using Clearpay?
Clearpay will conduct a 'soft' credit check on you. Soft checks aren't visible to other lenders and won't affect your credit score or any future credit requests you make.
What happens if I miss a payment with Clearpay?
What happens if I miss a payment with Clearpay?
Clearpay will pause your account and you won’t be able to buy anything else until your payments are up to date.
Are there any fees associated with Clearpay?
Are there any fees associated with Clearpay?
Clearpay does not charge any interest or fees for its service if payments are made on time.
Can I return items purchased with Clearpay?
Can I return items purchased with Clearpay?
Clearpay will only process refunds initiated by National Insulation Supplies.
Items from our online store can be returned providing they also adhere to our Return, Refund and Cancellation Policy.