How long will it take to receive my order?

The estimated delivery dates will be stated on all corresponding product pages under the "Delivery and Shipping" section. Although on occasion, delivery times may vary due to factors like geographical location and product availability from local suppliers. After placing your order, you'll receive an email confirmation, but the expected delivery date will only be provided on a later email once our sales team processes your order, which we aim to do on the same working day for orders placed before 3pm.

How to track my order?

Please track your order at our Tracking page: https://www.nationalinsulationsupplies.com/pages/order-lookup

I never got my order, what to do?

Please visit the following page here to resolve any issues with your order.

Can I change my order?

To amend your order, email sales@nationalinsulationsupplies.com or call 020 3004 5451 with your request. If the order hasn’t been fully processed, we can usually assist with adding or removing items, changing materials, or updating delivery information.

Do I need to sign for my order?

Yes, a signature from someone aged 18 or above is required. Ensure you are happy with the goods before signing. If no one is available to assist with offloading, notify us at least 24 hours before delivery.

What should I do if my order doesn't arrive on the delivery date?

If it's urgent, call us on 020 3004 5451 and we'll contact our supplier immediately. You can also email sales@nationalinsulationsupplies.com with your order number and delivery postcode. We'll investigate and respond promptly.

Do you ship internationally?

Nope, unfortunately we don't ship internationally. We do however, offer nationwide delivery across the UK (Northern Ireland excluded). The shipping fee may vary depending on your location.

Where do you deliver to?

We deliver to all UK mainland addresses and can arrange shipping to other UK locations. Call us 020 3004 5451 for specific delivery enquiries.

How do you calculate shipping costs?

Due to various shipping locations and regional restrictions, our delivery costs may vary. You can find the full breakdown of these costs here: https://www.nationalinsulationsupplies.com/pages/delivery-information

When will my order be delivered?

Order processing operates during business days, Monday through Friday, from 9am to 3pm, excluding bank holidays.Delivery times depend on stock availability and your location. You won't get a delivery date until our sales team processes your order. We aim to process orders placed before 3pm on the same day, but there may be delays if we need to contact you about your order. Once any issues are resolved, we'll continue processing. After processing, you'll receive an email with your expected delivery date.

How will my order be delivered?

Most orders are delivered on HGVs ranging from 7.5 tonne - 26-tonne. If your delivery address cannot accommodate this, contact us immediately. If the driver deems the address inaccessible, a redelivery fee may apply, and rescheduling may take up to three days.

Can I specify a delivery date and time?

You can request your preferred delivery date by adding a comment on the website cart page. While we try to meet this date, it’s a request, not a guarantee. Our team will make every effort to schedule delivery for your desired date, taking into consideration the lead time associated with the product(s) you've ordered. Please refer to the specific lead-time indicated for each product on our website to ensure alignment with your delivery expectations.

My order was delivered but some items are missing. What should I do?

Call us on 020 3004 5451 or email sales@nationalinsulationsupplies.com with your order number, delivery postcode, and a description of the missing items. We will investigate and respond quickly.